Welcome to Hotellide Operaator OÜ (reg.code 16424587, Mõisavahe 21, Tartu) privacy policies. Hotellide Operaator OÜ respects the privacy of our customers and anyone else whose data we come into contact with. We make effort to strive and ensure that data is protected and securely processed.
When you contact Hotellide Operaator OÜ to book your accommodation, we must process personal information about the client that also contains personal information. The personal data we process about the client depends on the specific contractual or pre-contractual relationship between the client and Hotellide Operaator OÜ. The personal information we process about our clients may include the following:
Hotellide Operaator OÜ provides clients with interesting content and accommodation through the website. Through Hotellide Operaator OÜ website you can order personalized offers to your e-mail address or book Hotellide Operaator OÜ services.
When submitting a request through the Hotellide Operaator OÜ website, we will only process the information you have provided us. If you make an inquiry to us or make a booking to access the service through the website, we will process your personal information solely to respond to your inquiry or to book a service with you. The data processed to use our e-services may include the following personal data:
Hotellide Operaator OÜ websites may also include links to third party websites. Hotellide Operaator OÜ is not responsible for the content and security of third party websites and the use of third party websites is at the customer’s own risk.
COMMUNICATION WITH SOCIAL NETWORKS AND CUSTOMER SERVICE THROUGH SOCIAL MEDIA
Users can also contact Hotellide Operaator OÜ (Hotell Citystop) through our social media channels. For example, clients can send a message or post a message through our social media channels. In this case, we may use the information in client’s message or post to answer the inquiry or question. In order to respond to client’s inquiry, we may ask for additional information, such as name, email address, telephone number, location (city / country), by direct or private message. The information submitted via social media is not used for any purpose other than answering request, but we may use other data to improve our services or for marketing purposes.
When posting on a Hotellide Operaator OÜ public social media page, please be aware that it should never include sensitive information, that you do not wish to be shared. Please note that information posted to a public social media channel page can be read by all users of that social media channel.
TRANSMISSION OF PERSONAL DATA
In some cases, Hotellide Operaator OÜ may transfer your personal information to third parties within the European Economic Area. Hotellide Operaator OÜ may transfer your personal information to:
When using authorized processors, Hotellide Operaator OÜ shall use only authorized processors that ensure an adequate level of data protection in accordance with the legislation in the European Union. If you have any further questions about Hotellide Operaator OÜ Authorized Processors, please contact us using the contact details on the Contact page.
RETENTION OF PERSONAL DATA Hotellide Operaator OÜ will retain personal data in a form that allows to be identified only for as long as it is reasonably necessary for the purpose of collecting personal data or justified by the legitimate interest of Hotellide Operaator OÜ, provided that Hotellide Operaator OÜ’s legitimate interest and interference with data subject’s rights and freedoms.
When storing personal data, we observe the following retention periods:
After the expiry of the retention period, paper-based personal data shall be destroyed and electronic personal data deleted. If you would like more information on the retention periods applicable to personal data stored about you, please contact us using the contact details on the Contact page.
YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA
Hotellide Operaator OÜ guarantees data subjects all rights arising from applicable legislation. When processing your personal data, the client have the following rights:
Please note that the rights listed in this chapter are not unlimited. In certain cases, the rights of other data subjects, the legitimate interests of Hotellide Operaator OÜ or the legal obligations of Hotellide Operaator OÜ may limit your rights.
To exercise your rights regarding the processing of personal data or to submit requests for the processing of personal data, please contact us using the contact details provided on the “Contact” tab. We will always try to respond to your requests and questions as quickly as possible.
The applicable terms and conditions are governed by the laws of the Republic of Estonia.
Hotellide Operaator OÜ
Address: Mõisavahe 21, Tartu 51004
Phone: 5620 3823
The contact details of the Hotellide Operaator OÜ data protection officer are: