Accommodation centre Citystop – terms and conditions

 It is our pleasure to welcome you at accommodation centre Citystop!

Check-in and check-out

The standard check-in time for arriving guests starts at 2 pm. An early check-in is subject to availability.

The standard check-out time for departing guests is up until 12 pm (noon).  When checking out, guests must return the room key to the indicated mailbox. The fine for losing or not returning a key is €30.

Payment terms

Payment for accommodation is before checking in to the accommodation centre. 

Minors

Guests under the age of 18 must be accompanied by a responsible adult. Guests between the ages of 16-18 will only be provided with accommodation if they can present relevant documentation regarding the adults responsible for them. Accommodation centre is not liable for minors it accommodates.

 Smoking policy

Accommodation centre Citystop is 100% smoking free. Smoking inside is strictly prohibited and will result in a €100 fine. Smoking is only permitted in designated smoking zones outside the accommodation centre.

Pets

Citystop is a pet friendly. Additional fees and rules apply to guests with pets. Pet owners will be held accountable for damage to property caused by their pets. Pets should not be left unattended. Pet accommodation fee is €10 per animal per night.

Parking

Parking for registered guests is free of charge. Please register you vehicle.

Quiet hours

Quiet hours at the hotel start at 11 pm and last till 6 am. Disturbing other guests with sound, light, physical devices or alike is considered a disturbance. Fine for disturbing the peace is €50.

Damage and/or theft of accommodation centre property

Guests are held responsible for any damage to the property caused by them or their companions either deliberately or non-deliberately in the accommodation centre room or public areas. The accommodation centre reserves the right to claim compensation for the material damage caused by the guest.

Lost items and security

Citystop does not take responsibility for any loss, damage or destruction to any personal property left unattended. All public areas (including the parking lot) are equipped with security cameras. Security in case of an emergency is provided by security company G4S.

Interim cleaning

If you have booked a room for a longer period and wish to have it cleaned during your stay (change of towels, bed linen etc), please let our staff know.