{"id":3760,"date":"2019-10-29T15:30:49","date_gmt":"2019-10-29T15:30:49","guid":{"rendered":"http:\/\/citystop.ee\/?page_id=3760"},"modified":"2024-04-11T11:24:32","modified_gmt":"2024-04-11T08:24:32","slug":"privacy-policies","status":"publish","type":"page","link":"https:\/\/citystop.ee\/en\/privacy-policies\/","title":{"rendered":"Privacy policies"},"content":{"rendered":"

Privacy policies<\/strong><\/span><\/h1>\n
\n

Welcome to Hotellide Operaator O\u00dc (reg.code 16424587, M\u00f5isavahe 21, Tartu) privacy policies. Hotellide Operaator O\u00dc respects the privacy of our customers and anyone else whose data we come into contact with. We make effort to strive and ensure that data is protected and securely processed.<\/p>\n

In this Privacy Policy, we describe how Hotellide Operaator O\u00dc processes your personal information when you contact us, book your accommodation with us, or browse our website. Please read the privacy policy carefully. Hotellide Operaator O\u00dc may make changes to its Privacy Policies from time to time. If you have any questions, please contact us using the contact details on the Contact tab.<\/p>\n

When you contact Hotellide Operaator O\u00dc to book your accommodation, we must process personal information about the client that also contains personal information. The personal data we process about the client depends on the specific contractual or pre-contractual relationship between the client and Hotellide Operaator O\u00dc. The personal information we process about our clients may include the following:<\/p>\n

    \n
  • first and last name;<\/li>\n
  • personal identification code or date of birth;<\/li>\n
  • details of the identity document;<\/li>\n
  • contact details (address, e-mail, telephone number);<\/li>\n
  • other contract-related information (booking period, price, payment information or other information provided in the booking).<\/li>\n<\/ul>\n

    Hotellide Operaator O\u00dc provides clients with interesting content and accommodation through the website. Through Hotellide Operaator O\u00dc website you can order personalized offers to your e-mail address or book Hotellide Operaator O\u00dc services.<\/p>\n

    When submitting a request through the Hotellide Operaator O\u00dc website, we will only process the information you have provided us. If you make an inquiry to us or make a booking to access the service through the website, we will process your personal information solely to respond to your inquiry or to book a service with you. The data processed to use our e-services may include the following personal data:<\/p>\n

      \n
    • first and last name;<\/li>\n
    • postal address and postal code;<\/li>\n
    • Contact details (e.g., email address and \/ or phone number)<\/li>\n
    • any other information you provide toHotellide Operaator O\u00dc when using the e-services.<\/li>\n<\/ul>\n

      Hotellide Operaator O\u00dc website uses cookies. Cookies are small text files sent by a web server to a user\u2019s web browser and stored on the hard disk of the user\u2019s computer. Our websites use cookies for identification, analysis and advertising purposes. Hotellide Operaator O\u00dc e-service cookies store the following information about you:<\/p>\n

        \n
      • information about your hardware and software (type of your browser, operating system);<\/li>\n
      • IP address<\/li>\n
      • website visiting times;<\/li>\n
      • The address of the webpage that links to the webpage.<\/li>\n<\/ul>\n

        By using this website, you give consent to access and store cookies on your device. You have the right to disable the use of cookies at any time, but, some parts of the website may not function properly. For more information about using cookies and setting your preferences, please see our Cookie Policies.<\/p>\n

        Hotellide Operaator O\u00dc websites may also include links to third party websites. Hotellide Operaator O\u00dc is not responsible for the content and security of third party websites and the use of third party websites is at the customer\u2019s own risk.<\/p>\n

        COMMUNICATION WITH SOCIAL NETWORKS AND CUSTOMER SERVICE THROUGH SOCIAL MEDIA<\/p>\n

        Users can also contact Hotellide Operaator O\u00dc (Hotell Citystop) through our social media channels. For example, clients can send a message or post a message through our social media channels. In this case, we may use the information in client\u2019s message or post to answer the inquiry or question. In order to respond to client\u2019s inquiry, we may ask for additional information, such as name, email address, telephone number, location (city \/ country), by direct or private message. The information submitted via social media is not used for any purpose other than answering request, but we may use other data to improve our services or for marketing purposes.<\/p>\n

        When posting on a Hotellide Operaator O\u00dc public social media page, please be aware that it should never include sensitive information, that you do not wish to be shared. Please note that information posted to a public social media channel page can be read by all users of that social media channel.<\/p>\n

        TRANSMISSION OF PERSONAL DATA<\/p>\n

        In some cases, Hotellide Operaator O\u00dc may transfer your personal information to third parties within the European Economic Area. Hotellide Operaator O\u00dc may transfer your personal information to:<\/p>\n

          \n
        • Hotellide Operaator O\u00dc cooperation partners to whom data transfer is necessary to provide the best service, such as IT support service providers, marketing partners, etc .;<\/li>\n
        • other authorized processors of Hotellide Operaator O\u00dc<\/li>\n
        • Hotellide Operaator O\u00dc has a controller of personal data, Hotellide Operaator O\u00dc transmits personal data necessary for making payments to the authorized processor Montonio Finance O\u00dc.<\/li>\n<\/ul>\n

          When using authorized processors, Hotellide Operaator O\u00dc shall use only authorized processors that ensure an adequate level of data protection in accordance with the legislation in the European Union. If you have any further questions about Hotellide Operaator O\u00dc Authorized Processors, please contact us using the contact details on the Contact page.<\/p>\n

          RETENTION OF PERSONAL DATA Hotellide Operaator O\u00dc will retain personal data in a form that allows to be identified only for as long as it is reasonably necessary for the purpose of collecting personal data or justified by the legitimate interest of Hotellide Operaator O\u00dc, provided that Hotellide Operaator O\u00dc\u2019s legitimate interest and interference with data subject\u2019s rights and freedoms.<\/p>\n

          When storing personal data, we observe the following retention periods:<\/p>\n

            \n
          • The data collected for the purpose of making a reservation will be kept for as long as it is necessary for the performance of the contract during the term of the contract or for up to 3 years after the period of accommodation;<\/li>\n
          • We keep the original accounting records for 7 years;<\/li>\n
          • We retain data collected through queries made through websites for 1 year;<\/li>\n
          • Information obtained through cookies on websites is stored for 540 days.<\/li>\n<\/ul>\n

            After the expiry of the retention period, paper-based personal data shall be destroyed and electronic personal data deleted. If you would like more information on the retention periods applicable to personal data stored about you, please contact us using the contact details on the Contact page.<\/p>\n

            YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA
            Hotellide Operaator O\u00dc guarantees data subjects all rights arising from applicable legislation. When processing your personal data, the client have the following rights:<\/p>\n

              \n
            • The right to access data, which means that the client has the right to ask at any time whether Hotellide Operaator O\u00dc has personal information about them and the right to receive information about what personal data Hotellide Operaator O\u00dc processes about them;<\/li>\n
            • the right to request that Hotellide Operaator O\u00dc corrects personal data if it is inadequate, incomplete or incorrect;<\/li>\n
            • the right to object, which means that the client has the right to object to the processing of personal data by Hotellide Operaator O\u00dc;<\/li>\n
            • the right to request deleting personal data, which means that the client has the right to request that Hotellide Operaator O\u00dc deletes personal data, for example, when personal data is processed with your consent and you have withdrawn your consent;<\/li>\n
            • the right to restrict processing, which means that the client has the right to request that Hotellide Operaator O\u00dc restricts the processing of personal data, for example if Hotellide Operaator O\u00dc no longer needs client\u2019s personal data for processing purposes or if you object to the processing;<\/li>\n
            • the right to withdraw your consent of processing personal data if the processing of personal data is based on your consent;<\/li>\n
            • the right to receive the data submitted to Hotellide Operaator O\u00dc electronically in writing or in a commonly used electronic format and, if technically possible, to request that Hotellide Operaator O\u00dc transfers this data to a third party service provider;<\/li>\n
            • the right to lodge a complaint with the supervisory authority, which means that if the client finds that their rights in relation to the processing of your personal data have been violated, the client can contact the Data Protection Inspectorate at info@aki.ee.<\/li>\n<\/ul>\n

              Please note that the rights listed in this chapter are not unlimited. In certain cases, the rights of other data subjects, the legitimate interests of Hotellide Operaator O\u00dc or the legal obligations of Hotellide Operaator O\u00dc may limit your rights.<\/p>\n

              To exercise your rights regarding the processing of personal data or to submit requests for the processing of personal data, please contact us using the contact details provided on the \u201cContact\u201d tab. We will always try to respond to your requests and questions as quickly as possible.<\/p>\n

              OTHER PROVISIONS
              The applicable terms and conditions are governed by the laws of the Republic of Estonia.<\/p>\n

              CONTACT US
              If you have any questions about this Privacy Policy, questions about how Hotellide Operaator O\u00dc processes your personal data, or if you would like to submit a request for personal data processing, please contact Hotellide Operaator O\u00dc by email, telephone or mail to the following contact:<\/p>\n

              Hotellide Operaator O\u00dc<\/p>\n

              Address: M\u00f5isavahe 21, Tartu 51004<\/p>\n

              Phone: 5620 3823<\/p>\n

              E-mail: info@citystop.ee<\/p>\n

              The contact details of the Hotellide Operaator O\u00dc data protection officer are:<\/p>\n

              E-mail: hiid@hiid.ee<\/p>\n<\/div>\n

              <\/p>\n","protected":false},"excerpt":{"rendered":"

              Privacy policies Welcome to Hotellide Operaator O\u00dc (reg.code 16424587, M\u00f5isavahe 21, Tartu) privacy policies. Hotellide Operaator O\u00dc respects the privacy of our customers and anyone else whose data we come into contact with. We make effort to strive and ensure that data is protected and securely processed. 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